People are using social media less due to the rise of mobile-based browsing. This means that if you want to reach your customer with a genuine message, it’s essential for them not only to check out what messages are being sent out but also to know to be able to respond. Brands such as yours can communicate effectively with their customers via texting , without having to worry about spam. Chat live with customers on the Hangouts app, which has no limit on time and anyone is connected 24/7.
Yes, you read it correctly. You can make your company’s telephone number to be text-enabled. This allows customers and employees to be more consistent in their communication. Employees’ use of phones is decreased since they can forward calls or messages without worrying about accuracy. Voicemail systems updates automatically whenever someone leaves the office early.
What exactly is Landline Texting?
It is possible to text your customers by using a company phone number. It could appear that you can text your customers as the only method to reach them. But, there are other options for your information. Software that allows business to text messages can allow communications via SMS (Short Message Service). They will receive your messages via any landline hour of the day, as you have access areas within their area code.
Can customers text my landline?
While customers cannot call your landline but they can send messages directly to the phone number. This is possible due to the fact that your business has setup the software to allow this feature. This is a fantastic way to increase leads and boost your revenue. Additionally, it can save time when you send out invoices or sales notes by email, rather than phone calls.
It’s because people like convenience that the number of leads that are sent via texting is growing. They can contact you fast with any questions or require advice. It might seem like a minor issue, but having your contact details available via this form means your potential customers are able to discover what they’re interested in that will increase conversion rates for all aspects of marketing campaigns aimed specifically at them.
Why should you use your business line to text customers?
1. Establish a mailbox for the team
Your company line or team-wide email address functions as an open chat room, where every employee can engage in a chat. If a customer texts “Your order is ready to be picked up” that specific person’s interaction with them is assigned to that person without confusion as to who took what action when throughout different conversations within this system, making it more efficient than ever since now everyone can view every single thing.
2. Tracks text messages that are incoming (and outgoing) Text messages
It’s simple to keep track of messages in text and observe both sides of the conversation using just one line. On the employee side, you can make sure your employees treat clients with respect, and using official corporate messaging to prevent any confusion that could occur during their interactions. These conversations can be used to create an audit log to help to avoid any problems or issues later on.
If your customers are seeking information about your product or services texts are the perfect way to contact them. They can be informed of every event immediately and also keep track of how many people have specific questions. This information will be helpful in planning your marketing strategy.
For more information, click concierge business texting service